What do I do if my claim is denied by my insurance company?

Steps to take if your claim is denied by your insurance company:

• Within one week, we will submit your claim to your insurance company for payment.

• Approximately 30 – 45 days after filing your claim, your insurance company will either approve or deny the claim.
• If denied, you can request to reconsider or appeal your claim with your insurance company.

You will need the following documentation for a claim reconsideration or appeal:

• Letter of medical necessity
• Medical record

These are available in your AthenaHealth Patient Portal

For any questions, follow up with your insurance company.